Me, Myself and Madness Essay Example for Free

Me, Myself and Madness Essay What is madness? Madness cannot be categorized into one definition, nor can it be simplified into one specific action. In Hamlet, Hamlet, prince of Denmark, is consumed by madness and is alternately driven to his own death. Despite the fact that many people believe that Hamlet’s mad behavior was planned and controlled. It is arguable that his madness was not feigned, and he was actually insane. Hamlet was drove into madness by the demonic possession of the ghost of Hamlet, the deep grudge he had for his mother Gerturde, and the craving for revenge he had for the death of his father In act 1, scene 4, Hamlet, Horatio and Marcellus are confronted by the ghost that has been roaming around the outskirts of the castle. Hamlet sees, and recognizes that the ghost that has been haunting his home is none other than the spitting image of his father, the late king Hamlet, who was inconspicuously murdered by his own brother Claudius, who later becomes king of Denmark, instead of Hamlet. The ghost calls out for Hamlet to follow him alone into the woods. Hamlet’s perseverance led him to believe that the ghost of his father had the answers that he desperately needed, and for that, Hamlet decided to follow him alone. Horatio (warning Hamlet against following his father’s ghost) gravely warned Hamlet that if he follows the ghost, it might â€Å"deprive your soverereignty of reason and draw you into madness.† In other words, Hamlet’s madness began when he became possessed (both body and mind) by the ghost of his father to bring about his evil deeds. In this case, Hamlet lost his mind when he erased himself from his own brain and replaced it with his father’s commandments. In addition, Hamlet’s madness was also driven by a deep grudge he had for his mother Gerturde. After the death of Hamlet’s father, Gerturde remarried within a month, to his brother Claudius. Hamlet shows provocation at Gerturde for happily marrying so soon. And to add insult to injury, it was to his uncle, of all people. Hamlet questions the faithfulness his mother has towards him,  and later doubts the love Ophellia has for him. For this reason, Hamlet displays resentment, not only towards his mother, but to Ophellia, who was uninvolved in the tragic death of his father, and the sudden remarriage of his mother to his uncle. In act 3, scene 1, Hamlet and Ophellia are having an emotional conversation with each other. Hamlet screams to Ophellia â€Å"get thee to a nunn’ry, why would tho be a breeder of sinners.† For this reason, Hamlet yells â€Å"get thee to a nunn’ry† several times because he exhorts ophellia to become a nun, so that way, she may never breed sinners, like him. Even tho he offends Ophellia by saying this, the insult is more intentionally made for his mother Gerturde. The lack of faithfulness his mother has causes the vulgar behavior he has towards Ophellia, which henceforth progresses Hamlet’s madness.

Starbucks Leadership Styles

Starbucks Leadership Styles Introduction: Starbucks started in 1971 when three friends started coffee business, and their main objective was to sell coffee beans and equipment. Howard Schultz joined the company in 1982 and turned it into becoming an international brand. Schultz’s main goal and vision as CEO was to make people realize that buying a cup of coffee in Starbucks is lifetime experience. Under Schultz leadership Starbucks has achieved number of milestones. Schultz received an International Humanitarian Award in 1996 from Care for his vision and leadership developing in an innovative partnership between Starbucks and Care to support people in coffee originating countries. Schultz view of leadership: Howard Schultz’s statement â€Å"If they had faith in me and my motives they wouldn’t need a union† reflects his powerful communication skills as a leader. He knows how to build emotional connection with the staff. The heart of leadership is trust. Without trust you cannot lead. Exemplary leaders are devoted to building relationships based on mutual respect and caring. Watson (1983). The mark of a successful leader is his ability to forecast the business trends and stay ahead of his competitors (Luthans 1998). That means leadership involves skills and abilities that are useful whether one is in the executive position or frontline. However union signifies group of a workforce in certain businesses who form a link between an employer and unionized employees in which terms and condition of employment are determined. It also helps to improve the conditions at workplace and negotiate with employers on issues of wages, medical reimbursement or sickness. When employees and employers are not able to come to one decision then trade union negotiate with employer to reach to an agreement and the union members must follow that (Booth, 1995). In February 2007 Schultz says in one of letter to Starbucks employees â€Å"My focus is on you ‘the partners who have made Starbucks such a trusted presence around the world. And my focus is on preserving the trust that we have built with our customers and each other over the years. I want you to know that you can be proud of the company we all work for and that you can continue to trust the foundation it’s built upon† Schultz had trust in his employees as he had build up strong relationship with them in Starbucks by understand their desires. Schultz leadership has developed a good teamwork and integration of the individual and groups and goal. Schultzs leadership approach makes staff feel like partners. That is why frontline staff in the stores are so welcoming and passionate. He gave his employees protection, dignity, empowerment and a good working environment. That is why Schultz says that Starbucks doesn’t need a union because he is doing everything for the employees what usually a union does. Approaches to Leadership: There are many ways of looking at leadership and many interpretations of its meaning. Leadership might be based on function of personality or, it can be seen as a behavioura3 category (Vecchio, 2000) . It may also be viewed in terms of the role of the leaders and their ability to achieve effective performance from others. The relationship between leaders and management is that management is more usually viewed as getting work done though other people to achieve organizational objectives (Worsfold, 1989), where as leaders are more concerned with the attention to communicating with motivating, encouraging and involving people (Hunt, 1986). There are so many theories and models of leadership like Traits approach, the functional approach, Leadership as behavioral category, Style approach, Contingency models, and Transformational Leadership. Here I would like to discuss Transformational leadership with regard to leadership approach and style in Starbucks. In recent years increasing business competitiveness and the need for the most effective use of human resources are needed. The transformational leadership’s view focuses on idealized influence, inspirational motivation, intellectual stimulation and individual consideration (Bass, 1985). According to Bass transformational leaders motivates followers to do more than what they are expected and the extent of transformation is measured in terms of leader’s effects on followers. It emphasizes on generating a vision for the organization, creating a feeling of justice, loyalty and trust. Idealized Influence: symbolizes the capability of building confidence in the leader and values the leader by his followers. As Starbucks is an employee-focused company, Schultz has taken a great care in recruiting partners and promotes the existing partners. Schultz made himself as example for the employees to follow him. Inspirational Motivation: is the behaviour of the leader, respect and admiration of followers. Leadership in Starbucks has ensured that high wages, benefits, stock plans and positive working environment are one of the reasons to maintain motivation among the staff. Intellectual Stimulation: leaders who solicit new and novel approaches for performance to work, creative problem solutions. Schultz invested in training and development of the employees. Starbucks appreciated feedback from the employees and they felt empowered and encouraged. Starbucks’ one of the most thriving innovations came from the employees â€Å"Frappuccino† a popular cold coffee. Individual Consideration: true leaders are those who listen to their followers and give special consideration to their needs and wants. Starbucks leadership provided parent group day care for their children, health insurance and work life balance. Leadership Styles: In order to get the best results from the employees, leaders need to encourage and be co-operative to the employees (Bonnington,1988) .According to Adair (2003) Leadership style is the way in which the functions of leadership are carried out . Three main classification of leadership style are autocratic style, democratic style and laissez-faire (genuine )style (Belbin,1993). Here I would like to discuss democratic style of leadership with regard to leadership style in Starbucks. In democratic style, the functions of leadership are shared with the members of the group. The group members have a greater say in decision making (Useem, 2001). Starbucks leadership team is among the best when it comes to global market. Schultz looked for employees who are team player and have passion to work for Starbucks. Schultz took care of employees and treated them with respect. He has created a unique culture in Starbucks in which entrepreneurship and empowerment, quality and service define values of leadership. Schultz gave more power to employees in decision making and also flexibility to choose their own working hours. He honoured the feedback from the employees in Starbucks therefore I can say that Schultz had democratic style of leadership in Starbucks Conclusion: I would summarize by saying that Starbucks is the most flourishing coffee shop in the world and with Schultz leadership and vision Starbucks still continue expand. Starbucks take great care in recruitment and selection and trains them intensively. Schultz believes that it is important for Starbucks respect all the employees and motives them. Starbucks enjoys the democratic style of leadership. References: Adair, J (2003). The Inspirational Leader : How to Motivate, Encourage and Achieve Success, Kogan Bass, B.M. (1985) , B.M. Leadership and Performance Beyond Expectations, Free Press . Belbin, R.M (1993). Team Roles at Work, Butterworth Heinemann. Bonnington C, (1988) ‘Leading to the Top: The Successful Management of People’, Office and Information Management International, pp8-9. Booth, A.L (1995). The Economics of The Trade Union, Cambridge University Press. Druker, P.F (1998) .The Practice of Management, Heinemann Professional Fullan,M (2001). Leading in a Culture of Change, Jossey-Bass Hunt J W, Managing People at Work, Second edition, McGraw-Hill. Luthans.F. (1998) Organizational Behavior, Boston, MA. McGraw-Hill Useem, M. ‘How to Groom Leaders of the Future’ in Pickford, J.(ed) Financial Times Mastering Management, p.297 Vecchio, R. P. Organizational Behavior: Core Concepts, Fourth edition, Dryden Press. Watson C M, ‘ Leadership (1983), Management and the Seven Keys’, Business. Whitehead, M (2002). ‘ Everyone’s a Leader Now’, Supply Mnangement Worsfold, P. (1989). Leadership in the Hospitality Industry’ in Cassee E and Reuland (eds), International Journal of Hospitality Zaleznik, A (1977). Managers and leaders: Are they Different? Harvard Business Review Horizons. http://www.docstoc.com http://www.businessweek.com Q4. ‘Motivated and committed human resources were the key to successes. What strategies has Starbucks used in order to gain the motivation and commitment of its employees? With reference to appropriate theories and models, provide a reasoned discussion of how the company can ensure the levels of motivation and commitment that it needs to succeed in the future? Starbucks has more than 3,300 locations all over the world and serves coffee to its coffee lovers every day. It has the history of tremendous growth and success. In addition to the sales of coffee and coffee beans, the company enjoys the remarkable repute as a progressive employer. Starbucks is known for its friendly policies and motivational programs. The employees who are constantly in contact with the customers are the frontline staff. Hence Starbucks motivates, trains and rewards employees turning them into a committed and motivated workforce. The foundation of the company’s mission statement are five guiding principals and one of these principal is to provide great work and treat each other with respect and dignity. Strategies of motivation: According to the case study, motivated and committed human resources are the key to success in Starbucks. Howard Shultz believes that success of Starbucks is not coffee but employees and feels honoured about the value about the Starbucks employees. That is why it is essential to have intensive training policy for the better performance in the company (Michelli,2006). Starbucks offers an interactive structure that encourages employees to commit themselves into their job so they can motivate partners to satisfy themselves and also achieve a new level of performance. Starbucks use strategies to motivate employees and in order to gain the commitment. Starbuck’s motivational strategies programs for its employees are: Selecting the right people Investment in training and development Work life balance Employee ownership Feedback system Non capitalization job tittles Flexibility Mission review program Parameters of success in Starbucks: Due to Starbucks motivational strategies Starbucks continues to expand geographically. Starbucks has more than 15,000 stores all over the world (www.starbucks.com). Starbucks employees are highly trained and have good customer service skills. Starbucks is ranked as the 16th â€Å"Best company to work for† in America by Fortune magazine. Starbucks has low turnover of employees as their need were taken care of and they are motive and committed towards work. Starbucks has changed a concept of coffee into ‘Starbucks Experience’ It has resulted the customers to come back approximately 18 times a month. Theoretical Framework: There are several motivation theories that have helped organizations to figure out how employees can be motivated. Motivation is â€Å"the internal process that activates, guide and maintain behaviour† (Baron, 1991). Robertson and Smith (1985) agree that ‘motivation is psychological concept related to the strength and direction of human behaviour. According to research, motivations theories can offer guidance to anyone with an interest in motivational issues. These do not give a definite answer to all the motivation questions but it provides a framework. There are many variables such as moods, financial circumstances etc that work together to create a situation and a person concerned to fully understand why variables result in particular behaviours Gorman (2003). Vroom expectancy theory: The expectancy theory of Victor Vroom deals with motivation and management. Vroom’s theory is based on idea that employee effort will lead to performance and performance will lead to rewards. Rewards may be either positive or negative. Employees will be highly motivated if the reward is positive and negative rewards lead to less motivated employees (Vroom, 1964). According to research motivation develops commitment among employees. Developing a stronger commitment and the motivation allows you to be well recognizing in the market and gain market share. According to Starbucks case study Starbucks hire right people by having right people. Starbucks implement intensive training program for each employee before starting their job. Starbucks recognizes the efforts made by the employees in order to get high performance. To gain high performance rewards are offered by Starbucks to their employees in open forum such as Warm Regards, the Mug Award and the â€Å"Spirit of Starbucks Award†. Other benefits like training and development, flexible timings partner connection, equality etc are offered in order to motivate and gain commitment. Rewards develop motivation and Starbucks offers rewards and benefits to motivate their employees. Sustaining motivation and commitment: To sustain the level of motivation and commitment in future, Starbucks treats its employees well. Starbucks offers opportunity to all full and part time employees to receive stock option, healthcare benefits, sick pay and bean stock etc. Starbucks continues with building programmes that address to personal life and needs of its partner. Starbucks carries out regular surveys of its partners to measure their needs and take action with suitable work life solution. Starbucks transforms the behaviours and opinion of overall coffee consumer. Starbucks is not only of the fastest growing company but it is also an excellent business model with high profit performance and low turnover. According to the case study, it is obvious that motivation is the key factor of Starbucks’ strategy. A good relationship between Starbucks’ employees maintains a high quality performance. Starbucks have great responsibility towards their staff. Their decisions affects directly or indirectly on employees desire and interests and overall ability to love what they do for living. Employees would have many reasons to stay with Starbucks if the staff are motivated. To ensure the levels of motivation and commitment that Starbucks needs to succeed in the future, the company should introduce more benefits and training programs to motivate employees. Long term service recognition awards should be offered which would increase performance and commitment. Variations i n benefits to employees can give opportunity to Starbucks employees to stay motivated and committed such as giving them an opportunity to win a holiday if one has been employee of the month for 3 months. References: Baron R.A. (1991) ‘Motivation in work settings: reflections on the core of organizational research ‘. Motivation and Emotion. Vol.15, No.1.pp1-8 Gorman P. (2003). Motivation and Emotion, Rutledge, New York. Kanfer R. (1998) ‘Motivation’. In Nicholson N. (ed.) Encyclopaedic Dictionary of Organizational Behaviour. Oxford, Blackwell Publishers Ltd. Kanfer R. (1990) ‘Motivation theory and industrial and organizational psychology’. In Dunnette M.D. AND Hough L.M. (EDS) Handbook of Industrial and Organisational Psychology. Palo Alto, Ca, Consulting Psychologists. Michelli, J (2006) the Starbucks experience McGraw-Hill Smith, K.L (1990). The future of leaders in Extension. Journal of Extension. Vroom, V.H. (1964). Work and motivation. New York: Wiley. Weiner B. (1992) Human Motivation. Metaphors, theories and research. California, Sage Publications. http://brandautopsy.typepad.com

The effects of employee motivation and job satisfaction

The effects of employee motivation and job satisfaction A study of this research is on the effects of employee motivation and job satisfaction to CIMB Bank Berhdad. CIMB Bank Berhdad is a bank that CIMB Group is Malaysias second largest financial services provider and one of Southeast Asias leading universal banking groups. Formerly known as Bumiputra-Commerce Holdings Berhad, it has been listed on the Main Board of Bursa Malaysia, the nations stock exchange since 1987. As at  20 November 2009, CIMB Group was the third largest company on Bursa Malaysia with a market capitalisation of approximately RM46.6 billion. CIMB Group is also the majority shareholder of Bank CIMB Niaga in Indonesia, and the single largest shareholder of CIMB Thai in Thailand. (CIMB, 2010) CIMB Group offers a full range of financial products and services, covering corporate and investment banking, consumer banking, treasury, insurance and asset management. We operate our business on a dual banking basis through three main brand entities CIMB Bank, CIMB Investment Bank and CIMB Islamic giving customers a choice of both conventional and Islamic solutions. (CIMB, 2010) As a regional universal bank, CIMB Group serves everyone from all walks of life in Malaysia and throughout the region, including large regional corporations, domestic listed companies, entrepreneurial start-ups, high net worth individuals, pensioners and children. With total staff strength of 36,000, the Group reaches 58% of the ASEAN population, representing 80% of ASEANs gross domestic product. Our retail network of 1,150 branches is the largest in the Southeast Asian region. (CIMB, 2010) Headquartered in Kuala Lumpur, CIMB Groups main markets are Malaysia, Indonesia, Thailand and Singapore, countries in which we have full universal banking capabilities. Our presence in 11 countries covers South East Asia and major global financial centres, as well as countries with which our South East Asian customers have significant business and investment dealings. (CIMB, 2010) In addition, we extend our regional reach and range of products and services through strategic partnerships. Our partners include the Principal Financial Group, Aviva plc, Allianz Malaysia Berhad, AIA Berhad, Sun Life Financial, Mapletree Capital Management, Bank of Tokyo-Mitsubishi UFJ, Standard Bank plc, Daishin Securities, the Kanoo Group, Malaysia Airlines, International Currency Exchange, EDS, Petronas Dagangan, Proton, Pos Malaysia, 7-11, Singer Malaysia and many more. (CIMB, 2010) Problem Statement This research on CIMB BANK BERHAD is will identify the factor that affects of employee motivation and job satisfaction to CIMB BANK BERHAD. And to further identify the effects of these strategies.   Objectives of the research These objectives are paying attention to the problems and objectives that are selected to clarify the intended information and also be able to derive specific information that are not limited by the previous questions. This study intended to get the suitable data to help in building the proper assessment. This includes:   To determine methods that CIMB BANK BERHAD practice to inspire or motivate their employees. To determine the accomplished strategies by CIMB BANK BERHAD in giving job satisfaction to their employees. To create an appropriate solution for CIMB BANK BERHAD problems.   Scope of the Study The scope of the study is relied on the employees of CIMB BANK BERHAD. This focuses on determine which factors create desirable influence to their employees towards satisfaction. And to know what factors of independent variables that could have the greatest impact on employees satisfaction.-studying the factors that lead to employees loyal with CIMB BANK Significance of the Study   This research was created to comprehend the significant factors of employees fulfillment to enable efficiency, quality, service, and loyalty to CIMB BANK. Definition of Terms   Job Satisfaction Employee Motivation Herzbergs motivation-hygiene theory Maslows hierarchy of needs Research Hypothesis Hypothesis 1 H1: This study shows that adequate salary or monetary income plays a major role in allowing employees to be satisfied in their jobs. H0: There is no significant relationship between salary and job satisfaction   Hypothesis 2 H1: This study shows that work recognition plays a role to have a sense of importance and motivates employees to work diligently. H0: There is no significant relationship between work recognition and job satisfaction.   Hypothesis 3 H1: This study shows giving professional growth to employees such as trainings, seminars, etc. allows employees to have mental growth which they apply to their daily duties as employees. H0: There is no significant relationship between professional growth to employees creativity and development.     Literary Review Herzbergs Motivation-Hygiene Theory Let me rephrase the perennial question this way: How do you install a generator in an employee? A brief review of my motivation-hygiene theory of job attitudes is required before theoretical and practical suggestions can be offered. The theory was first drawn from an examination of events in the lives of engineers and accountants. At least 16 other investigations, using a wide variety of populations (including some in the Communist countries), have since been completed, making the original research one of the most replicated studies in the field of job attitudes. The findings of these studies, along with corroboration from many other investigations using different procedures, suggest that the factors involved in producing job satisfaction (and motivation) are separate and distinct from the factors that lead to job dissatisfaction. Since separate factors need to be considered, depending on whether job satisfaction or job dissatisfaction is being examined, it follows that these two fee lings are not opposites of each other. The opposite of job satisfaction is not job dissatisfaction but, rather, no job satisfaction; and similarly, the opposite of job dissatisfaction is not job satisfaction, but no job dissatisfaction. Stating the concept presents a problem in semantics, for we normally think of satisfaction and dissatisfaction as opposites i.e., what is not satisfying must be dissatisfying, and vice versa. But when it comes to understanding the behavior of people in their jobs, more than a play on words is involved. Two different needs of human beings are involved here. One set of needs can be thought of as stemming from humankinds animal nature the built-in drive to avoid pain from the environment, plus all the learned drives that become conditioned to the basic biological needs. For example, hunger, a basic biological drive, makes it necessary to earn money, and then money becomes a specific drive. The other set of needs relates to that unique human characteristic, the ability to achieve and, through achievement, to experience psychological growth; in the industrial setting, they are the job content. Contrariwise, the stimuli inducing painavoidance behavior are found in the job environment. The growth or motivator factors that are intrinsic to the job are: achievement, recognition for achievement, the work itself, responsibility, and growth or advancement. The dissatisfaction avoidance or hygiene (KITA) factors that are extrinsic to the job include: company policy and administration, supervision, interpersonal relationships, working conditions, salary, status, and security. A composite of the factors that are involved in causing job satisfaction and job dissatisfaction, drawn from samples of 1,685 employees, is shown in the figure Factors Affecting Job Attitudes below. The results indicate that motivators were the primary cause of satisfaction, and hygiene factors the primary cause of unhappiness on the job. The employees, studied in 12 different investigations, included lower level supervisors, professional women, agricultural administrators, men about to retire from management positions, hospital maintenance personnel, manufacturing supervisors, nurses, food handlers, military officers, engineers, scientists, housekeepers, teachers, technicians, female assemblers, accountants, Finnish foremen, and Hungarian engineers. They were asked what job events had occurred in their work that had led to extreme satisfaction or extreme dissatisfaction their part. Their responses are broken down in the exhibit into percentages of total positive job events and of total negative job events. (The figures total more than 100% on both the hygiene and motivators sides because often at least two factors can be attributed to a single event; advancement, for instance, often accompanies assumption of responsibility.) To illustrate, a typical response involving achievement that had a negative effect for the employee was, I was unhappy because I didnt do the job successfully. A typical response in the small number of positive job events in the company policy and administration grouping was, I was happy because the company reorganized the section so that I didnt report any longer to the guy I didnt get along with. As the lower right-hand part of the figure shows, of all the factors contributing to job satisfaction, 81% were motivators. And of all the factors contributing to the employees dissatisfaction over their work, 69% involved hygiene elements. The term job enrichment describes this embryonic movement. An older term, job enlargement, should be avoided because it is associated with past failures stemming from a misunderstanding of the problem. Job enrichment provides the opportunity for the employees psychological growth, while job enlargement merely makes a job structurally bigger. Since scientific job enrichment is very new, this article only suggests the principles and practical steps that have recently emerged from several successful experiments in industry. Maslows Hierarchy of Needs Abraham Maslow developed the Hierarchy of Needs model in 1940-50s USA, and the Hierarchy of Needs theory remains valid today for understanding human motivation, management training, and personal development. Indeed, Maslows ideas surrounding the Hierarchy of Needs concerning the responsibility of employers to provide a workplace environment that encourages and enables employees to fulfil their own unique potential (self-actualization) are today more relevant than ever. Abraham Maslows book Motivation and Personality, published in 1954 (second edition 1970) introduced the Hierarchy of Needs, and Maslow extended his ideas in other work, notably his later book Toward A Psychology Of Being, a significant and relevant commentary, which has been revised in recent times by Richard Lowry, who is in his own right a leading academic in the field of motivational psychology. Abraham Maslow was born in New York in 1908 and died in 1970, although various publications appear in Maslows name in later years. Maslows PhD in psychology in 1934 at the University of Wisconsin formed the basis of his motivational research, initially studying rhesus monkeys. Maslow later moved to New Yorks Brooklyn College. Maslows original five-stage Hierarchy of Needs model is clearly and directly attributable to Maslow; later versions with added motivational stages are not so clearly attributable. Maslows Hierarchy of Needs has been extended through interpretation of Maslows work by other people, and these augmented models and diagrams are shown as the adapted seven and eight-stage Hierarchy of Needs models below. There is some uncertainty as to how and when these additional three stages (six, seventh and eighth Cognitive, Aesthetic, and Transcendence) came to be added, and by whom, to the Hierarchy of Needs model, and many people consider Maslows original five-stage Hierarchy Of Needs model to be the definitive (and perfectly adequate) concept. Each of us is motivated by needs. Our most basic needs are inborn, having evolved over tens of thousands of years. Abraham Maslows Hierarchy of Needs helps to explain how these needs motivate us all. Maslows Hierarchy of Needs states that we must satisfy each need in turn, starting with the first, which deals with the most obvious needs for survival itself. Only when the lower order needs of physical and emotional well-being are satisfied are we concerned with the higher order needs of influence and personal development. Conversely, if the things that satisfy our lower order needs are swept away, we are no longer concerned about the maintenance of our higher order needs. Maslows original Hierarchy of Needs model was developed between 1943-1954, and first widely published in Motivation and Personality in 1954. At this time the Hierarchy of Needs model comprised five needs. This original version remains for most people the definitive Hierarchy of Needs. 1. Biological and Physiological needs air, food, drink, shelter, warmth, sex, sleep, etc. 2. Safety needs protection from elements, security, order, law, limits, stability, etc. 3. Belongingness and Love needs work group, family, affection, relationships, etc. 4. Esteem needs self-esteem, achievement, mastery, independence, status, dominance, prestige, managerial responsibility, etc. 5. Self-Actualization needs realising personal potential, self-fulfillment, seeking personal growth and peak experiences. Abraham Maslow created the original five level Hierarchy of Needs model, and for many this remains entirely adequate for its purpose. The seven and eight level hierarchy of needs models are later adaptations by others. Arguably, the original five-level model includes the later additional sixth, seventh and eighth (Cognitive, Aesthetic, and Transcendence) levels within the original Self-Actualization level 5, since each one of the new motivators concerns an area of self-development and self-fulfilment that is rooted in self-actualization growth, and is distinctly different to any of the previous 1-4 level deficiency motivators. For many people, self-actualizing commonly involves each and every one of the newly added drivers. As such, the original five-level Hierarchy of Needs model remains a definitive classical representation of human motivation; and the later adaptations pMaslows Hierarchy of Needs is an excellent model for understanding human motivation, but it is a broad concept. If you are puzzled as to how to relate given behaviour to the Hierarchy it could be that your definition of the behaviour needs refining. For example, where does doing things for fun fit into the model? The answer is that it cant until you define doing things for fun more accurately. Youd need to define more precisely each given situation where a person is doing things for fun in order to analyse motivation according to Maslows Hierarchy, since the fun activity motive can potentially be part any of the five original Maslow needs. Understanding whether striving to achieve a particular need or aim is fun can provide a helpful basis for identifying a Maslow driver within a given behaviour, and thereby to assess where a particular behaviour fits into the modelerhaps serve best to illustrate aspects of self-actualization. Michael Carey makes a strong statement about the role of individuals and teams within a growing organization. All entrepreneurial businesses need the drive and vision of one individual to make them happen; but Ive never seen a successful business that solely depends on one person to be successful. Recognizing and accepting the necessity for change is an important step in successful management. Various leading international fi nancial publications including Best Debt House, Best Equity House Best MA house from Euromoney, Best Local Investment Bank, Best Local Brokerage and Best Overall Country Research from FinanceAsia. The company has also finished its spot in the region of human resources, with CIMB charming the National Human Resource Excellence Award in 2002. A year preceding the collection determined to merge its internal process by centralize the human possessions function in its place of having person HR departments in the groups subsidiary. With an long-drawn-out, federal HR Department, there was a urgent need to tap on technical innovation to get better commerce process and prepared efficiencies. This encouraged CIMB to organize eHR, an electronic human resources workflow answer urbanized on the Microsoft platform by Microsoft Gold Certifi ed associate, Mesiniaga Bhd. Up till then, the process in the HR section were basically physically driven. Other key challenge which CIMB faced after that were complexity in track the status of staff needs and application; lack of addition between a range of department ensuing in replication of try and data-entry errors; not there forms and ever growing storage space required for hardcopy forms. prior to the foreword of eHR, the HR Department had to overhaul about 800 users on a daily basis for a variety of HR-related form and needs. Because these forms and requirements were handled physically and paper-based, it took a huge deal of time to procedure. With manpower predictable to augment in the coming years, the circumstances would only get more urgent. Euromoney, Best Local Investment Bank, Best Local Brokerage and Best Overall Country Research from FinanceAsia. The company has also finished its spot in the region of human resources, with CIMB charming the National Human Resource Excellence Award in 2002. A year preceding the collection determined to merge its internal process by centralize the human possessions function in its place of having person HR departments in the groups subsidiary. With an long-drawn-out, federal HR Department, there was a urgent need to tap on technical innovation to get better commerce process and prepared efficiencies. This encouraged CIMB to organize eHR, an electronic human resources workflow answer urbanized on the Microsoft platform by Microsoft Gold Certifi ed associate, Mesiniaga Bhd. Up till then, the process in the HR section were basically physically driven. Other key challenge which CIMB faced after that were complexity in track the status of staff needs and application; lack of addition between a range of department ensuing in replication of try and data-entry errors; not there forms and ever growing storage space required for hardcopy forms. prior to the foreword of eHR, the HR Department had to overhaul about 800 users on a daily basis for a variety of HR-related form and needs. Because these forms and requirements were handled physically and paper-based, it took a huge deal of time to procedure. With manpower predictable to augment in the coming years, the circumstances would only get more urgent. As the information from the paper forms were not keyed into any electronic system, each time any staff information was required, it had to be physically retrieved from the fi les. For managers, this meant they had no effi cient way to fi nd out how many of their staff were on leave or who had gone for training. We spent a lot of time digging for information from the fi les, and then checking and verifying records with the users, says Hamidah Naziadin, Director of Corporate Resources Division, Commerce International Merchant Bankers Bhd. Our mission at that time was also to change HRs role from a very traditional administrative one to become more like a strategic partner. And how are we going to move ahead if we are going to be continually bogged down by all this? Hamidah asks. We needed a system which could empower HR staff, making them a whole lot more effi cient, she says. Hamidah adds that empowerment comes from having information at your fi ngertips and being able to analyze the information to make better and faster decisions. the HR Department had to service about 800 users on a daily basis for various HR-related forms and requests. Because these forms and requests were handled manually and paper-based, it took a great deal of time to process. With manpower expected to   increase in the coming years, the situation would only get more pressing.   As the information from the paper form was not key into several electronic scheme, every occasion any staff information be necessary, it had to be bodily retrieve from the files. For manager, this destined they had no well-organized way to discover out how a lot of of their employees were on abscond or who had gone for teaching. We exhausted a lot of time dig for information from the files, and then examination and verifying records with the users, says Hamidah Naziadin, Director of Corporate Resources Division, Commerce International Merchant Bankers Bhd. Our assignment at that time was also to alter HRs position from a very customary managerial one to turn out to be more like a planned partner. And how are we leaving to move in front if we are leaving to be repeatedly bogged downward by all this? Hamidah asks. We wanted a scheme which might empower HR staff, creation them a whole lot additional efficient, she says. Hamidah add that empowerment come from have in order at your finger tips and life form clever to examine the in order to create better and sooner decision. With speedy growth came the need to improve its credit risk scorecards ability. CIMB Bank chosen SAS to improve its interior risk scorecard growth capability for a quicker level of new credit risk scorecards. During the first stages of the merger, the bank needed to put together all the client data in a consistent format. Obtainable credit scorecards were to be recalibrated to improved gauge and rank credit to help fuel commerce growth. The scorecard modeling process also had to be simplified to allow experts, such as business analyst, to do information without request help from the IT department. The bank required scorecard modelers to have additional time to focus on create models that help it grow and stay gainful The Dagang Net CIMB Bank Collaboration in DutyNet produced a homegrown Malaysian product that is set to put Malaysia on the map of   echnological advancement. As the country that entered its 50th year of independent nationhood, Malaysia looks to become a competitive global player in all areas of economic growth said Abdul Halim Othman, Head, Government Relationship Management, CIMB Bank. DutyNet has spurred interest in ASEAN, which is now looking at individual National Single Window (NSW) where traders from any originating ASEAN country will be able to make duty payments to RMC via Dagang Nets financial services payment gateway. RMC has a vision of becoming a worldclass Customs administration. In this respect, RMCs mission it to: à ¢Ã¢â€š ¬Ã‚ ¢ collect duties and taxes efficiently à ¢Ã¢â€š ¬Ã‚ ¢ promote the development of trade and industrial sectors through continuous Customs facilitations   Ãƒ ¢Ã¢â€š ¬Ã‚ ¢ enhance legal compliance, safeguard economic, social and security Interests increments. beneath the preparation module, employees can view online the list of education programs obtainable for them and make a ask for for the pertinent training course. To ease the managerial burden of the HR staff, the eHR answer promote the self- repair idea. workers are buoyant to inform their individual information themselves, plus the change completed by means of the organization is automatically reorganized. They can also right of entry the classification to hit upon out about accessible accommodation loan scheme and whether they meet the criteria for it. workers can now access the online employee manual any time and from anywhere with Internet right of entry. Making change to the manual is no longer a annoyance as it is easily efficient online compare to before when alteration have to be on paper out and isolated to employees. As the answer interface with the companys secretarial system, claim for items such as checkup and activity operating cost will be right away updated into the office scheme. And this eliminates the require to re-key in the information into the plan. So it cuts down a lot of needless paper work and reduce the possible for mistake in information entry, said by Kamariah Mohd. Anxious with meeting its anticipated load of 750 users performing simultaneous online transactions, CIMB-GK embarked on the first phase of its implementation with Borland SilkPerformer, an enterprise-tool for software application performance and load testing. Pleased with the hassle-free implementation, Mr Rahardja said, We have a terrific working relationship with Borland. We are very pleased with the Borland team, whose professionalism, responsiveness and excellent customer support delivered a smooth-sailing and successful implementation. When we needed help, we received almost immediate assistance from the Borland product experts. The implementation was completed on time and within budget, with the system going live in May 2008.   Theoretical framework Figure 2 The image above explains that if a company gives employees the freedom for growth and sufficient salary, more often than not employees attain job satisfaction and renders loyalty. Figure 2 Population sample, data collection, data analysis The researcher visited the different libraries for journals, articles and studies needed for the research. The researchers gathered time-series data from different Banking institutions to assure of its validity and consistency. The researchers would also gathered different news and articles regarding the past events that involves or has consistent customer interaction as its main issue. It would tackle evidences of how proper services, awareness serves as the means affect the profit and increase the margin for more clients. The researcher has also researched data of the banks that have similar situations with CIMD The researcher would gather data from 2007-2009 to be able to assure consistency and reliability. This study will took place within CIMB BANK BERHAD in Malaysia.   Participants will be selected according to their desire to participate in this study.   Narrative data will be generated from all researched studies such as journals, articles, academic references, etc. The data analysis will Quantitative research enables the researcher to generate new theories from gathering descriptive data about the research topic. Quantitative research process involves the result of a certain procedure. The type of qualitative research studies undertaken are ethnographical, which refers to the description of a phenomenon from a cultural group or society, grounded theory, which focuses on real life settings and phenomenological which describes different experiences.   Quantitative research is used to identify the specific effect which leads to using statistical evidence and appropriate statistical tools. It is also used for intervention studies and randomized control trials, which is the gold standard, observational and cohort studies. The quantitative approach is applicable to smaller sample group to generate rich data.   Hopkins (2008) defined quantitative research method in the following words,   In quantitative research your aspire is to settle on the relationship flanked by one thing (an independent variable) and another (a dependent or outcome variable) in a population. Quantitative research design are either evocative (subjects usually measured once) or new (subjects measured before and after a treatment). A evocative study establish only relations between variables.  Hopkins (2008) defined quantitative research method in the following words,   In quantitative research your aspire is to settle on the relationship flanked by one thing (an independent variable) and another (a dependent or outcome variable) in a population. Quantitative research design are either evocative (subjects usually measured once) or new (subjects measured before and after a treatment ). A evocative study establish only relations between variables.     Research methodology The agreed consumers of CIMB BANK BERHAD to answer the semi-interviews are two medical practitioners, general managers, homemakers, and two college students. They were chosen purposively for the reason of this study. A designed questionnaire for semi-interview was utilized for collection of data from the participants. Below are the selected questions asked during the interview.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  The questions consisted of the following broad sections; and approach through the services proved by CIMB BANK BERHAD and information and insight about dissimilar aspect of their services. These selected interview questions were created to identify how CIMB BANK BERHAD conduct their sevice and how much they aim to satisfy their financial needs. Since they interact with such with the representatives of CIMB BANK BERHAD first had, they are the most suitable subjects for this study. I have incorporated their familys views on this and how they respond to the participant views. Their familys wer3e included since they are also consumer body. These participants were invited through the accumulated list of consumers that participant in their Customer Satisfaction Survey (CSAT). 30 participants were invited however, only eight responded. Each participant went through semi-interview for 30 minutes.    A previous meeting was made with the participants. Accordingly the participants were briefed and were given a schedule as to when the official interview will occur.    Both Doctors, in this study, have the same qualifications below: More than a year as customers of CIMB SDN BHD-MALAYSIA Above 25 years old Has active profession Both homemakers have the same qualifications: More than a year as customers of CIMB SDN BHD-MALAYSIA Above 18 years old No source of income except their spouse Both Students have the same qualifications: Dependent on their parents regarding financial needs Above 18 years old Both general managers have the same qualifications Has control and jurisdictions on the profit of their industry Above 25 years of age Apart from the consumers of CIMB, this study has interviewed employees, upper management to discuss several questions in regard to the services they render. During the interviews the doctors, general managers, and homemakers were willing to answer the questions. The students, in the other hand, were at times reluctant to answer some of the questions. The students must have thought their answers werent accurate.     Limitation and scope of the study   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  A form from HR department had to be filled detailing the research project and once approved by Human Resource manager, it will be forwarded back to the researchers university for approval.   Once approved, further permission would have to be sought for the research project by filling out forms from the Ethics committee. Also the researcher will require the permission from the CIMB BANK BERHAD board. The limitations of this project would be of financial assistance and the participation of the patients. Participants may not be willing to participate and share their information. While financial assistance may have denied assistance. The participants are initially invited verbally. If willing, the patient signed a waiver that he/she approved the participation of this program. The participant will have the option not to disclose certain information if requested Finding discussion

Baptism :: essays research papers

Baptism   Ã‚  Ã‚  Ã‚  Ã‚  There are many positive and negative arguments about infant baptism in the Catholic Church. Baptism is a Christian. Baptism is the second biggest sacrament known to Christian religions. Baptism is a Christian sacrament marked by a ritual, which admits the recipient into the Christian community. In the Roman Catholic tradition baptism is celebrated by immersing a persons head with water.   Ã‚  Ã‚  Ã‚  Ã‚  Infant baptism has a lot of good negative arguments to help make this issue so controversial. One argument is that Catholics baptize at an early age, because of pressure of the Jewish religion. Male Infants of the Jewish faith are circumcised in order to get their right of passage into the church. Feeling the pressure the Catholic church felt that they should use infant baptism as a way of passage for the Christian faith.  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Another more prevalent argument is the idea of infant baptism not having any biblical foundation, which is presented by Karl Barth. Barth brings up the facts that Infant baptism was started in the apostolic period, not the period of the New Testament itself. Barth continues his argument with the fact that infant baptism has brought about the fact that people are Christians as a result of birth.   Ã‚  Ã‚  Ã‚  Ã‚  Cyprian of Carthage presents positive arguments on the issue of infant baptism. Cyprian explains that infant baptism obtains remission of both sinful acts and original sin.   Ã‚  Ã‚  Ã‚  Ã‚  A philosopher named Augustine helps to clear up the controversy over infant baptism being right or wrong. Augustine raises the issue that, the apostolic creed states that there is â€Å"one baptism for the forgiveness of sins.† Since the creed presents this then the church followed that infant baptism remitted original sin.   Ã‚  Ã‚  Ã‚  Ã‚  Being raised Catholic it is hard to understand some of the negative comments. For instance I really don’t believe I’m a catholic because of birth. I was taken to church as a child, but as I started to understand the beliefs I could have easily rejected the beliefs of a Christian faith.

Schizophrenia: A Matter of Perception? :: Biology Essays Research Papers

Schizophrenia: A Matter of Perception? The brain fills the pieces of information transmitted from the sensory environment that are not there or missing. For example, the blind spot in our eyes have no sensory light receptors, hence images focused on that spot are not transmitted to the brain. In fact, a hole should exist in our visual perception from the images projected onto our blind spot. This does not happen as our brain fills in the spaces with ongoing patterns that fit the image of our vision. Also, what we see and what is interpreted from what is seen spreads across a broad spectra from one individual to another. This indicates that there is no real format by which to generalize different individual's perceptions. Every input from the sensory environment is formatted and placed into context by our brain. Our brain organizes each situation into a format that makes sense to our schemata. So what happens when one's train of thought is fragmented and one's brain is unable to organize these fragments into a comprehensib le pattern? Imagine if at times, your experiences become a slide show, fragments of experiences that do not come together. This is, in fact, how many people suffering from schizophrenia describe their experiences (1). Have you ever had an experience or a vision that just does not make sense? Maybe you might not understand the cause and the outcome of a certain experience or situation, but every memory is placed into context. Our brain makes sure of this. So, when seemingly unrelated fragments of information are sent to the brain, it attempts to combine these fragments together into a most logical manner. Is it possible that the reason that schizophrenics have an impaired sense of reality is because their brains logic is askew? Schizophrenia is one of the most severe psychopathologies present today. Its causes are still vague, and the symptoms vary across a large spectrum. However, two generalized grouped of symptoms have been identified for schizophrenics: positive symptoms, and negative symptoms. Negative symptoms include lack of activity, anhedonia, and loss of interest. Positive symptoms include disorganized speech, hallucinations, and delusions experiences (1). Individuals with schizophrenia commonly experience a disorder in their perception. Their surroundings are unreal and their external sensory environment seems different from what they previously knew. In fact, their perceptions become derailed; misinterpreting situations and the chronology of events. They are unable to distinguish between reality and imaginary.

American Society for Training & Development: A Closer Look

Organizations exist for different purposes. There have been countless successful organizations but there were also equal numbers of unsuccessful ones. The American Society for Training & Development (ASTD) is clearly a successful organization. It is considered as the world’s largest association that is committed in workplace learning and performance professionals. Its members originate from different countries worldwide. ASTD is a committee organization which consists of a group of people who usually lead the whole organization. This type of organization, though it has a broad decision making, has a limited functional authority.The good thing on committee authority is that there is harmony between executives and co-workers. Even executives who have lesser experience can broaden their perspectives through active participation. Moreover, there is an assurance of continuity of committee functions. On the other hand, this type of organization is time consuming. Others also say tha t â€Å"committee is made up of the unfit selected by the unwilling to do the unnecessary. † There are also instances when the chairman is forced to make a decision when the committee members have difficulty arriving at a unified agreement.The responsibility is divided among the members and it seeks unanimous decisions. Committee organization is best used to represent interest groups, training, innovation and coordination of planning. The ASTD have the following services: they provide resources for the professionals, which are helpful for researches and publications. They also conduct conferences and expositions in different locations and facilitate the online communities. Aside from these, the ASTD offers programs and choices for careers. ASTD seeks to create a world that works better through exceptional learning and performance.They envision a world-wide leader in workplace learning and performance. Harrison says that leadership is really all about performance. In this case , wherein a 16-member team leads the members, the ASTD is spearheaded by designated leadership. The 16-member team takes responsibility for the whole members and drives them towards their goals. The designated leaders also think of how they will achieve these goals. One of the best things about what ASTD offers to its members is the wide array of resources from the marketplace that they can have access to.They have online environments where the members can gain access to resources such as articles, book summaries and reviews on topics ranging from management to trainings. Aside from these, there are also magazines, newsletters, research reports, Webpages and blogs. The organization also made way for the Training Fundamentals Community where the members can have access on different resources available and connect them to their peers who can help in developing training solutions for a particular organization.The ASTD also conduct conferences and expositions with world-renowned leaders as speakers. The members learn a lot of new things, whether theories or models, that they can adapt to their organization. This facilitates a better workplace learning and performance. The organization also offers exhibit and sponsorship opportunities for their training suppliers. It also offers many choices of certificates from education programs. ASTD also holds the Benchmarking Forum which offers opportunities to benchmark the practices and processes of the members.ASTD is clearly a place where a professional can be more professional. Their resources and programs will be the vehicle for an organization to achieve its success. Being a good leader or a professional means you follow principles that are good for the organization. You have to find ways on how to improve your skills and competencies. There will always be room for improvement to be able to lead the organization to that sweet success. REFERENCES http://www. astd. org/ASTD

Citizen Kane Breakfast Montage Essay

Abstract: While it is evident to the viewer that Charles and Emily’s marriage is falling apart during Citizen Kane’s breakfast montage, the mise-en-scene and technical devices used to reinforce this idea are less recognizable. The variation of the actors’ demeanors and placement, the progression of costumes, and the use of lighting subtly support the presentation of a deteriorating marriage, and furthermore, of Kane’s inability to sustain a successful, lasting relationship due to his career. The mise-en-scene and technical devices used in the montage are by no means limited to this portion of the film. In fact, they are found in numerous scenes throughout the movie to reveal other relationships that have fallen apart as a result of Kane’s profession, such as his friendship with Jed Leland and romance with Susan Alexander. The actors’ attitudes in each sequence in the montage and their placement in relation to one another are each examples of the mise-en-scene portraying Charles and Emily’s feelings toward each other as time passes in their marriage. The introduction to the montage shows the viewer two individuals playfully flirting after a long night of parties. Charles even plays the role of a butler as he serves his wife. Emily on the other hand, giggles and smiles as she begs her husband to stay home with her a little longer before he goes to work. As each successive sequence passes, Emily becomes reprimanding as her husband begins to spend more time at work, scornful when he insists on putting Mr. Bernstein’s gift in the nursery and when he insults the president in his newspaper, and eventually sad as she sits at a silent breakfast table reading the rival newspaper of her husband’s. Charles tone of voice evolves from flirtatious in the opening sequence, to powerful and controlling as his paper starts to become more successful, to critical when his wife starts to question his authority and literary topics, to demanding as he tells Emily â€Å"people will think what I want them to think.† This last controlling statement reflects a later scene, where a drunk Jed Leland writes a truthful article about Susan Alexander’s terrible opera performance. Kane and Leland initially wrote a declaration of principles stating that the newspaper would always bring the people honest news. To advance his career, Kane stepped away from that principle and only showed the people what he wanted them to see. The difference between Leland wanting to be an honest reporter and Kane wanting to become a successful businessman, no matter what the cost, destroyed the men’s friendship. Not only do Charles and Emily’s tone of voice change with each successive sequence, but the length of conversations and the distance between the couple also change by becoming shorter and more distanced. The first sequence is a long, flirtatious banter consisting of talk about parties and Emily’s beauty with little talk of the newspaper between the married couple sitting next to each other. Each progressive breakfast has a shorter conversation dominated by talk of the newspaper as opposed to the couple’s relationship. After the first breakfast, Emily and Charles sit on opposite sides of the table, a physical demonstration of how the newspaper is creating distance between husband and wife. A similar example of evolved physical distance can be seen in the later romance between Charles and Susan Alexander. A prime illustration of this is the scene where Susan is putting together a puzzle on one side of the massive living room in Xanadu and Charles is standing at the other end. When Charles and Susan started seeing each other, they were more often than not close in proximity. Susan was an asset for the Inquirer during her opera career, where Kane would have great reviews written about her performances, despite the fact that they violated his â€Å"Declaration of Principles.† Huge audiences were brought to his newly built opera house, thus making his name more popular. However, once the second Mrs. Kane ended her career as an opera singer and was no longer useful to the newspaper, Charles began to separate himself from her. The progression of Emily and Charles’ physical appearance- from striking clothing, hair, and general upkeep to neither husband nor wife trying to impress their significant other with their physical presentation- is another example of mise-en-scene exhibi ting the failing of the relationship. Emily’s first outfit is a frilly, skin-exposing dress that was worn during an evening out. Her hair is in an intricate, pretty up do and her makeup lightly done, but her skin still youthful without blemishes or wrinkles. Each following sequence has Emily wearing a dress that shows less skin and is more proper, her hair worn increasingly more carelessly, and her face showing more wrinkles and looking less youthful with a sad expression. Charles follows a similar pattern in the way his dress evolves. He initially wears a suit meant for a party and looks handsome with his hair slicked back and almost no sign of age on his face. However, he starts wearing robes to breakfast with unkempt hair, not looking to impress his wife. A few sequences in, we start seeing Charles back in a suit, but with increased amounts of age lines visible on his face, indicating that he is spending more time and energy at work, and he is either coming home from work around breakfast time or leaving immediately after breakfast to tend to the Inquirer. While the clothing choices of each character reflects the decreasing effort to please each other, the wrinkles on each characters face shows how both the relationship and the newspaper are starting to perturb both husband and wife. Both key lighting and fill lighting contribute to the montage by depicting the time of each day and the presentation of the actors’ faces. The key light is a parallel in every sequence of the montage. It always comes from the back window and portrays that it is the same time of day in each sequence. The corresponding unvarying time of day paired with the evolving conversations and attire described earlier create a feeling that the act of having breakfast together has become routine and a burden as opposed to romantic for the couple. While the key light is unchanged throughout the montage, the fill light on each actors face changes in each sequence to assist in the idea that time is passing. A large amount of fill light is used at the outset of the montage, giving a youthful, blemish-less look to the faces of Charles and Emily. However, the fill light becomes less prominent in each successive sequence, giving Charles an intensifying harshness on his face with more age lines and Emily more dramatic shadows along her cheekbones and eyes, making her appear to be tired and sad. Acting, costumes, and lighting are all devices used throughout Citizen Kane to demonstrate failing relationships between Kane and some of the closest individuals in his life, including Emily, Jed Leland, and Susan Alexander. Nevertheless, the breakfast montage effectively applies both mise-en-scene and technical devices to display the first broken relationship caused by Charles Kane’s passion for the Inquirer.